Identify repetitive reminders, approvals and assignments that can move through a consistent workflow while preserving human judgment.
Use this guide as a starting point for a consistent internal process. Assign an owner, document outstanding items and adapt each step to your organization, workforce and jurisdiction.
Implementation tip: Do not only record what is missing. Assign every open item to a named person, set a due date and retain evidence when it is completed.
• Automating a broken or unclear process.
• Allowing automation to make decisions that require legal or human review.
• Sending sensitive employee information in unsecured notifications.
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